SOOM
 
 
 
   [Notice] Renewal of the Soom Shoppi…
   [NOTICE] Doll Show Thailand 2018
 
Home > Neo Angelregion > FAQ
 
Date : -1-11-30 00:00
[SHOP] Return / Refund / Replacement / Repair
Q: Return Policy

A: Any cancellation will be charged a 20% fee to cover the costs involved with processing the order and a
store credit will e issued for the remainder.
For returns for any reason other than damage, buyers have to charge all return shipping cost and no refund of
shipping cost. But, the all of BJD will not accept returns on items that have been exposed to cigarette or any other type
of smoke, mold/mildew, water or is returned in any condition other than the original shipping condition.
And no returns on doll itself, sale or clearance items, or anything marked 'special'.
All sales on these items are final!

Email us to report any damaged at E-mail: help@angelregion.com

--------------------------------------------------------------------------------------------------------------------------------

Q: How do request to repair and replacement?

A: Plz contact us through our Q&A board in detail. We will follow up within at least 2 days since you
update the board.

---------------------------------------------------------------------------------------------------------------------------------

Q: How do request to repair and replacement?

A: Plz contact us through our Q&A board in detail. We will follow up within at least 2 days since you
update the board.

-------------------------------------------------------------------------------------------------------------------------------

Q: Damage in Shipping Return Policy

A: Damaged products during purchase and shipping may be returned and exchanged.
However, damages caused by end-user customer are not qualified for return.
Winspect all dolls and items before they leave our store to insure that they are mint has any accessory that I s noted
in the description. We will on ly accept the doll for repair if something is found wrong with the doll and we are
notified of this within 3 days fo the date of delivery.
Damaged shipments must be reported immediately with the item(s), all papers, packing materials, wripping,
original boxes, etc, retained.

The main thing is that you have to to first, plz contact us right away when you get the damage package.

--------------------------------------------------------------------------------------------------------------------------------

Q: When I return the faulty parts to your company…..

A: Don't worry we do pay for all the shipping chg for that. Plz let us know exact amount of shipping
cost when you send the parts, we will pay you by paypal at once that we got those faulty part. Also
plz let us know your paypal address.