A : If you order only goods like clothes, wigs and so on and the order is not shipped yet, you can cancel your order.

However, if you order includes dolls of IDEALIANS, you can not cancel your order.  
All of our BJD dolls of is pre-order doll.

As soon as we confirm customer's order, we make the doll and the doll is made only for the customer.

So we can not cancel make the doll because the canceled doll can not be sold to other person.

If you have unavoidable problem, please contact us through our Q&A board immediately within 2 days since you make payment.