*4 faq    TOTAL  |  Membership  |  Order  |  Payment  |  Shipping  |  ETC 4 When will you restock the items out of stock? We generally restock items once production is complete. Production period of an item is generally one or two monthes. Some items out of stock may no longer available. 3 I want to change the content of my order. If you didn't make payment, please just cancel your prior order and place a new order again. If you have made payment already and you want to add some items, please place a new order and fill out your order comment. Then contact us and ask to combine by posting Q&A board. 2 Do you offer layaway? If you order a product and request a layaway option, it is possible to pay for dolls in installments and not all at once in a big payment. 1. The minimum order is $300 (this does not include the shipping fee). 2. The length of the layaway is 60 days. If your order is over $400(this does not include the shipping fee), your payment can be divided into four equal payments. In this case, The length of the layaway is 90 days. 3. Your payment will be divided into three equal payments. 4. You can pay by paypal, credit card or wire transfer. 5. The initial payment is due when you place your order. Your second payment will be due 30-days later and the last payment will be due 30-days after that. For example: if you place your order on Aug 1 the first payment will be due on Aug 1, the second will be due on Sept 1 and the final payment will be due on Oct 1. 6. If you would like to recieve your order goods earlier, your payment can be divided into two. Also the length of the layaway can be two weeks or one month. * You can make payments more often than once a month, if you want to recieve it earlier.For example, you pay $300 for initial patment and then you can pay the rest at once. * Layaway order is not possible to cancell after 1st payment. Please note and understand this before you place an order. In the case of returned product due to circumstances beyond our control-death, disappearance, or corresponding case, sOom will issue a refund "less shipping and a 25% restocking fee". 1 Order Process ★★ Order Process ★★　 　 There are four steps in which you have to complete for the online order to be processed. 1. You will either login as a return user, or be ask to enter your ID and a Password to create a new account for you. You will then go on to finish to create your account with your billing and shipping information. After which the account has been created, you then need to confirm shipping address again. 2. After you have select the product that you wish to buy, click "Add to Cart" and you will see the product in the shopping cart. 3. If you wish to continue to shop, click "Continue Shopping" and it will bring you to the home page again. 4. If you added all items to your cart, select the shipping company and your country. 5. Click "Checkout" and continue to fill out the online order form. * Allows you to choose payment methods with different credit cards. ★★ Order Cancellations ★★　 　 1. Cutom Orders (All Resin Dolls) 　 If you place a "Custom Order", it cannot be cancelled after making payment. If you place a layaway order, it cannot be cancelled after making 1st payment. Basically all resin dolls that listed on Rosettedoll site are items on demand. Also some outfits are items on demand. In the case of cancelling order due to circumstances beyond our control-death, disappearance, or corresponding case- there will be 25% of cancelling charge. 2. General Orders (Before Shiping) 　 If you wish to cancel the order, simply press "Remove" in "Order Status". All order cancellations that are successfully submitted and processed before the order ships out from the warehouse does not subject to 25% restocking fee. 3. General Orders (After Shipping) 　 At ROSETTEDOLL cancellations are possible for any reason and you will receive a complete refund less a 25% restock fee if returned. If the product or merchandise has already been shipped, it is your responsibility to cover or pay all shipping and handling charges to you and back to us. All orders will have a 25% restocking fee if return is requested. All orders placed on-line will require a 25% restock fee if returned as well as freight paid by consumer back to us.