Hello! This is SOOM. Thank you very much for your continuous interest in and affection for our products. The delivery of dolls, including MD, of which you have been so fond recently, has been delayed, which I understand has been the cause of some anxiety for you. We humbly apologize for this unfortunate situation. We are well aware of your inconvenience, and all of us at SOOM are striving to deliver the dolls as soon as possible. Our production line is quickly becoming stabilized after overcoming the previous problems, so we expect that the delayed products will be able to be completely delivered within 3 months. In addition, to return your love and kindness and to assure you better services in the future, SOOM has systematically stipulated the following special measures.
* Operation of the delivery time guarantee system” 1. We promise to ship out all doll products purchased from SOOM within 100 days after payment is made. 2. A contract for purchase is made after an order is placed and the payment for it is made, and in the event that a shipment is delayed, the customer can request the cancellation of the contract and a refund of the total payment. 3. If the customer does not request a refund, a delay penalty amounting to 1% of the purchase price for each day of delay will be given in the form of points. 4. Following the delivery state, D-0 is notified, and it is possible to request order cancellation and refund until 25 days later (D+25). After this day, (D+25) it is not possible to cancel the order, and 25% of the products will be subjected to D/C rather than the fee levied for delay in delivery. 5. However, products for which the quantity cannot be accurately predicted in advance, such as MD and FFD, may run out of stock before the closing time for orders. 6. This system will be applied to the products sold from September 2009. (It will also be applied to ‘Bygg & Beyla,’ which have been sold from the end of August.)
We will do our best not to make a late delivery again, and we hope that you will be generous enough to give your continued support to us as a client. Again, we humbly offer you our apology for having caused you so much anxiety.
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