Dear Soomers,

We are really appreciate your everlasting love .
We deeply apologize that our delivery service was not smooth these days.
We couldn't delivery your precious goods which you are waiting for a long time.

So all staffs do our best to prepare your order and we hope you can understand us.
The delivery is delayed because of moving  of distribution center, enhanced quality standards, mistake of representatives and so on.

However these problems will be cleared soon as all staffs are working hard since last month. We are aware of the urgency of all our dear customers orders and are doing all our possible 
to ship your orders as fastest as we can do.
Please understand it as much as you can and we promise to do our best .

Last but not least, we will make sure to reward all our dearest customers, a good quality and service with this opportunity !
Thank you once again for loving Soom and for having trust in us~

Best regards
Soom